General Terms and Conditions of Sale

1. Legal Information and Scope of Application

These General Terms and Conditions of Sale (GTC) govern all sales of products (new, used, refurbished, and accessories) and services (repairs, diagnostics, buybacks) carried out exclusively in-store by Reparphone29. The Customer acknowledges having read and accepted these GTC before dropping off their device or purchasing a product.

2. Products and Services

Reparphone29 offers, exclusively in-store:

• The sale of smartphones, tablets, computers, and accessories.
• The buyback of electronic devices.
• The repair and diagnosis of smartphones, tablets, and computers.
• The sale of refurbished products.

3. Order Terms and Deposits

3.1. Orders for specific parts

For any order of a part or product not in stock requiring specific procurement, a deposit (within the meaning of Article 1590 of the French Civil Code) corresponding to a percentage of the total price may be requested.

3.2. Order Cancellation (Deposits)

In the event of cancellation by the Customer after the supplier order has been placed or received by Reparphone29:

• The deposit paid will be retained by Reparphone29 as compensation for the costs incurred (supplier order, management fees).
• Reparphone29 may charge the Customer additional fees if the deposit does not cover the entirety of the management and restocking fees imposed by the supplier.

4. Drop-off, Diagnosis, and Quotation

4.1. Device Drop-off

Any device entrusted to Reparphone29 is registered with the Customer's full contact details. The Customer is responsible for backing up their personal data before dropping off the device (see Article 9.2).

4.2. Collection of Postal Address for Formal Notice

Providing a complete and valid postal address is an essential condition for accepting the drop-off of the device. This address will be used solely for sending the formal notices provided for in Article 10.2.

4.3. Diagnosis and Quotation

• The diagnosis is free if the device does not require any dismantling.
• If dismantling or an in-depth diagnosis is necessary, Reparphone29 will inform the Customer and agree on a maximum budget for this service with them.
• If the device turns out to be irreparable, no repair costs are charged.
• If the estimated repair cost exceeds the agreed maximum budget, the Customer is contacted: if they refuse to proceed with the intervention, the repair is stopped and no fee is charged.

4.4. Special Case of Deoxidation

Deoxidation services are billed even if the device cannot be successfully restarted.

5. Prices and Payment Terms

5.1. Prices

The prices of products and repair services are displayed in the store and/or confirmed by quote before any intervention.

5.2. Payment

Payment of the sale price or the service is due upon return of the device or collection of the purchased product.
Accepted payment methods: credit card, bank transfer, cash.
In the case of payment by bank transfer, the device will only be returned after actual receipt and confirmation of the funds in Reparphone29's bank account.

6. Delivery and Collection

All transactions and services are carried out without delivery, at Reparphone29's place of operation: 12 rue d’Oberhausen, 29270 Carhaix-Plouguer.

7. Returns and Exchanges Management

7.1. Repairs

After a successful repair, no refund is possible, except in the case of application of the warranty (defect of the installed part or technical error attributable to Reparphone29). In this case, Reparphone29 covers the new repair or the replacement of the part.

7.2. New Products

The exchange of a new product is possible only if the product is in its original new condition, sealed, unpacked, and unused. No refund will be made after opening the packaging.

8. Applicable Warranties

8.1. Reminder of Legal Warranties (Mandatory)

The Customer benefits from the legal warranty of conformity (Articles L. 217-3 and following of the Consumer Code) and the warranty against hidden defects (Articles 1641 and following of the Civil Code).

• Legal Warranty of Conformity: It is valid for a period of two (2) years from the delivery of the good, for new goods.
• Used or refurbished goods: The legal warranty of conformity lasts two (2) years from delivery. The lack of conformity is presumed to exist at the time of delivery for a period of one (1) year. Beyond this period, it is up to the consumer to prove that the defect existed at the time of sale.
• Warranty against Hidden Defects: The action must be brought within two (2) years from the discovery of the defect.

8.2. Commercial Warranties

These warranties apply without prejudice to the legal warranties mentioned above.

• Repairs: Interventions are guaranteed for six (6) months from the return of the device, only against defects related to the replaced part and the labor of the initial intervention.
• Refurbished products: These products benefit from an additional commercial warranty of six (6) months, without prejudice to the legal warranty.

8.3. Warranty Exclusions (Commercial Warranties)

Commercial warranties do not cover in any case:

• Damage resulting from falls, shocks, oxidation, or misuse after return.
• Intervention or attempted intervention by a third party not approved by Reparphone29.
• Normal wear and tear of the product (e.g., battery wear not related to the intervention).
• Failures other than the one for which the device was initially repaired.
• Software problems (virus removals, resets, system updates, malfunctions related to an operating system).

9. Data Protection and Management

9.1. Processing of Personal Data (GDPR)

Customer data is used exclusively for the purposes of quotes, invoices, warranty tracking, and essential information related to the intervention. In accordance with the GDPR, the Customer has a right of access, rectification, and opposition to the data concerning them by contacting contact@reparphone29.fr. The data controller is Horri Issam.

9.2. Backup and Loss of Data

Reparphone29 declines all responsibility in the event of loss, corruption, or impossible recovery of the data contained in the device. Backing up data before dropping off the device is entirely the Customer's responsibility.

9.3. Acceptance of Electronic Notification

The Customer expressly accepts that formal communications, including the formal notice provided for in Article 10.2, may be made by electronic means (Electronic Registered E-mail - ERE), to the email address provided during drop-off, if and only if the provided postal address is unavailable or unverified. The ERE has the same legal value as a Registered Letter with Acknowledgment of Receipt.

10. Collection Period, Storage, and Responsibility

10.1. Maximum Collection Period and Notification

The Customer is informed of the end of the service by phone, SMS, or email. The Customer has three (3) months from this notification to collect their device.

10.2. Storage Fees and Formal Notice

Beyond the period of three (3) months, storage fees of €1.00 (one euro) per day may be charged. If the device is still not collected, Reparphone29 will send the Customer a Formal Notice by Registered Letter with Acknowledgment of Receipt (LRAR) or, where applicable (according to Article 9.3), by Electronic Registered E-mail (ERE), inviting them to collect their device within a final period of thirty (30) days.

10.3. Limitation of Liability and Abandonment

From the notification of the end of repair and beyond the period of three (3) months, Reparphone29 declines all responsibility in the event of loss, theft, or deterioration of the device (including deep discharge of the battery due to inactivity).

If the device is still not collected after the expiration of a total period of one (1) year from the notification of the end of repair:
1. Reparphone29 is released from any obligation to keep and preserve the device.
2. Reparphone29's liability for the loss or deterioration of the device is definitively and completely excluded (forfeiture).

11. Right of Retention

Reparphone29 exercises a right of retention over the entrusted device. The device will only be returned to the Customer after full payment of the repair price, storage fees, or purchased products, and after the actual cashing of bank transfers.

12. Applicable Law – Disputes and Mediation

12.1. Applicable Law

These GTC are governed by French law.

12.2. Consumer Mediation

In accordance with Article L. 612-1 of the Consumer Code, the Customer, after having attempted to resolve the dispute directly with Reparphone29 via a written complaint, may use the mediation service to which Reparphone29 belongs free of charge.

Name and contact details of the mediator:
AMBO (Association des Médiateurs de Bretagne Ouest)
Maison des associations Jean Le Coutaller, 5 Pl. Louis Bonneaud, Boîte N° 83
56100 Lorient
Website: www.mediation-consommation.ambo.bzh

12.3. Competent Jurisdiction

All disputes to which these GTC could give rise will be brought before the competent courts under general law conditions.

13. Acceptance of the GTC

Dropping off a device for diagnosis or repair, or purchasing a product at Reparphone29, constitutes full and complete acceptance of these General Terms and Conditions of Sale.